Join Mike Figliuolo for an in-depth discussion in this video Setting team standards, part of Developing Your Leadership Philosophy.
- As you begin leading the thinking for your team…and setting direction, you have to first set standards…and let people know these are the expectations…that I have of you for how you're going to perform…especially when I'm not around.…And these types of standards will typically take…one of two forms.…First, there's context specific standards.…And those relate to the role that you're in…and the role your team is operating in.…The second type of standard is more behavioral standards…that you'll carry with you across roles.…
Allow me to offer a couple of examples.…In the first case I ran a large customer service…organization, and our associates were talking…to customers on a daily basis.…Now I couldn't be there to supervise them…nor could their managers, and listen in on every single call…so we had two choices.…Either we could give them a long laundry list…of here are all the talk offs that you should have…for a specific customer and the situation they have…or we can give you some rules for how we want you to behave.…
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- Examine the four critical aspects of leadership.
- Explore how to find your internal motivation and why it affects leadership.
- Identify the key goals that drive a leadership vision.
- Review methods for motivating, inspiring, and developing future leaders.
- Recognize with whom you should share your leadership vision.