From the course: Developing Your Leadership Philosophy
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Setting team standards
From the course: Developing Your Leadership Philosophy
Setting team standards
- As you begin leading the thinking for your team and setting direction, you have to first set standards and let people know these are the expectations that I have of you for how you're going to perform especially when I'm not around. And these types of standards will typically take one of two forms. First, there's context specific standards. And those relate to the role that you're in and the role your team is operating in. The second type of standard is more behavioral standards that you'll carry with you across roles. Allow me to offer a couple of examples. In the first case I ran a large customer service organization, and our associates were talking to customers on a daily basis. Now I couldn't be there to supervise them nor could their managers, and listen in on every single call so we had two choices. Either we could give them a long laundry list of here are all the talk offs that you should have for a specific customer and the situation they have or we can give you some rules…
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