In this video, Lisa and Elizabeth share the differences between setting expectations vs. giving orders—and when to use each.
- When you're leading without formal authority,…it's critical to understand the difference…between setting expectations versus giving orders,…and when to use each.…Orders tend to be things, like do this,…or finish that by this timeframe.…You may not have the authority to give direct orders,…but you do have the opportunity to set clear expectations.…The more clearly you communicate expectations upfront,…the better you will be able to avoid…challenges of authority down the road.…
For example, imagine your team has been given an assignment…to develop new software.…Your boss is in charge,…but if you're leading without authority,…you can be proactive in escorting the project along…as you work with your peers.…Establishing expectations in a position like this with peers…is tougher than when you have the power to give firm orders.…So, here are a few things to keep in mind.…First, be absolutely crystal clear.…
Telling someone to be more creative or try harder,…well, that's not particularly helpful.…Instead, break expectations down…
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- Name three ways that you can add value to a meeting.
- Recognize the benefits of including emotional impact in your stories.
- Explain how developing a team mindset can increase efficiency and productivity.
- Identify an easy way to reinforce expectations.
- Determine when it is necessary to tell your boss about a mistake made by a peer.
- Recall the most important benefit of punctuality.