Great performance begins with clarity. Find out how you can clarify goals and expectations to ensure that you and your employees are on the same page—all with just two simple questions.
- Great performance begins with clarity.…That clarity must thought in context with an…understanding of the company's vision,…mission, values and strategic goals.…If clarity is not gained at the outset,…performance can easily veer off track,…even while the employee thinks they're…doing a good job.…For example,…say a retail clerk gets a new job at Nordstrom's.…Previously, he worked in a retail chain…known for its poor customer service.…
To provide clarity that new employee has to be…trained that the customer's always right.…Without that training,…the clerk may feel it's his number one job…to save Nordstrom's money on the spot,…argue with a shopper,…and in the process tarnish a valuable…customer relationship.…So,…to gain clarity I suggest managers ask employees…these two questions:…Number one,…what are the most important things…you do everyday?…And two,…how do you know if you are doing them well…without having to ask me or that my…having to tell you?…Until you and your employees can answer…these two questions in concert,…
Author
Don Phin
Released
3/17/2018In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.
- Determine the most efficient processes to use when selecting a new hire.
- Apply knowledge gathered from employee feedback to enhance overall efficiency.
- Identify an example of an appropriate workspace.
- Define “emotional quotient” and explain how it relates to employee performance.
- Recall effective strategies for addressing poor employee performance.
- List three benefits of using performance management tools.
Skill Level Beginner
Duration
Views
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Introduction
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Welcome3m 4s
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1. Foundations of Good Performance Management
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A new approach emerges5m 47s
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Setting clear expectations4m 31s
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2. Best Practices for Improving Performance
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Time management3m 16s
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Effective delegation3m 32s
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Focusing on team efforts2m 12s
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Managing remote workers2m 36s
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3. Performance Strategy
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Managing the poor performer3m 17s
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Coaching2m 52s
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Conclusion
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Next steps1m 24s
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Video: Setting clear expectations