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Service delivery performance

Service delivery performance: Measuring Team Performance
Service delivery performance: Measuring Team Performance

If your company provides services instead of manufacturing products, you'll need to assess your service delivery performance. Service delivery can use "hard" metrics just like a product-based business can. This will include metrics like associate utilization, on-time service delivery, service quality, project costs, scope adherence, and project success rates.

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Skill Level Intermediate
1h 25m
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Skills covered in this course
Business Management

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