Skip navigation

On September 14th, 2017, we published revised versions of our Privacy Policy, Terms of Service and Website Use Policy and published a Cookie Policy. Your continued use of means you agree to these revised documents, so please take a few minutes to read and understand them.

Service delivery performance

Service delivery performance: Measuring Team Performance
Service delivery performance: Measuring Team Performance

If your company provides services instead of manufacturing products, you'll need to assess your service delivery performance. Service delivery can use "hard" metrics just like a product-based business can. This will include metrics like associate utilization, on-time service delivery, service quality, project costs, scope adherence, and project success rates.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 25m
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now