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Serve the customer where they wish, how they wish

Serve the customer where they wish, how they wish: Assessing Digital Maturity
Serve the customer where they wish, how they wish: Assessing Digital Maturity

Customers have a tremendous amount of power. They realize that and will change products based on not being served in the manner and through the device or software of their choosing. Explore the remarkable transformation that Domino's Pizza has undergone in recent decades, from leader to laggard to leader again. Interestingly, the source of their rise, which has led to a stock price rise this decade that is better than that of Amazon, Google, Apple, or Facebook, has been digital technology and rethinking the art of the possible.

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Skill Level Advanced
39m 38s
Duration
4,803
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Skills covered in this course
Business Leadership

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