Author Ellen Ensher illustrates three types of managerial roles and applies examples from her personal managerial experience as well as examples from leading organizations who demonstrate best practices in mangement practices.
- What do managers actually do?…Research shows that managers perform three roles,…relater, information provider, and decision-maker.…The first important role is relater.…It requires strong interpersonal skills…as you will direct, coach, counsel, and motivate employees.…Promote employee well-being and productivity,…liaise between upper management, employees, and customers.…
Here's a great example of the role of relater.…Pakistan's National Foods is a highly profitable company…with 2,000 employees who experience…daily threats of violence and energy grid disruptions.…Managers provide employee relationship support…via subsidized meals, adult literacy classes,…and armed security in the workplace.…Manager Sajid Farooqi…describes his daily interaction with staff.…
"In the morning, I assess my workers.…"If I find someone is stressed out…"because he hasn't slept all night without electricity,…"I have to change his shift and give him easier work."…Even under trying circumstances by relating to employees,…National Foods sees consistent productivity.…
Business professor Ellen Ensher defines what management is in the era of the global workforce and exactly what the role of the manager involves. She explains how to create a compelling vision and culture for your organization, define business goals, and connect the big picture to your team's daily tasks. Next, discover how to build your team, partner with HR on hiring and firing decisions, and coach and mentor employees. Ellen touches on topics that are on the mind of today's leaders—resilience, trust, storytelling, and more—and shares tips to become the best professional version of yourself.
- Roles of a manager
- Becoming a new manager
- Engaging employees
- Creating a compelling vision and culture
- Setting goals
- Hiring and training
- Evaluating performance
- Coaching and mentoring