When you have a domain master on your team, your primary goal is retaining them. Their expertise is invaluable and you don't want them leaving the organization. Make sure they know they're valued for their contributions. Remove obstacles that frustrate them.
- Your Domain masters are in the upper right…of the Leadership Matrix.…You don't have to put in a lot of time and energy…into leading them but you get great results.…With domain masters your primary goal is…to retain them in the organization.…Their expertise is invaluable, you don't want them leaving.…The challenge with domain masters…is you tend to rely on them for a substantial share…of your teams results.…It can be very easy to take these people for granted.…
Your goal with domain masters is to retain…and nurture them.…Make sure they know they're valued…for their contributions.…Remove obstacles that frustrate them.…Make their jobs easier to do.…I had a domain master on my team, his name was George.…We gave him great performance reviews.…We put him up for internal rewards…for the awesome job he was doing.…We got him out of a noisy call center environment…and put him in a much nicer office space.…
We also increased his autonomy and authority to do his job.…I wanted George happy, I wanted to keep him around.…I took action to make sure that he was happy…
Author
Mike Figliuolo
Released
9/20/2018- Recognize the Leadership Matrix and four ways to assess a team member's results.
- Classify performance patterns into the four quadrants of the leadership matrix.
- Select appropriate performance improvement techniques for eight performance patterns.
- Name the eight common performance patterns and recall how to identify them.
- Describe different ways to lead and motivate associates within the eight different performance patterns.
- Recognize the three major time allocation pitfalls that leaders face.
Skill Level Intermediate
Duration
Views
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Introduction
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1. Performance Patterns
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Invest leadership capital1m 20s
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Generate team member results1m 21s
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2. Exemplars
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Identify rising stars2m 5s
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Grow rising stars1m 54s
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Identify domain masters1m 51s
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Retain domain masters1m 50s
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3. Passengers
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Identify stowaways2m 3s
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Drive stowaway performance2m 37s
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Identify joyriders1m 25s
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Focus joyriders2m 25s
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4. Detractors
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Identify slackers2m 22s
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Motivate slackers2m 55s
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Identify square pegs2m 46s
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Develop square pegs2m 56s
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5. High-Cost Producers
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Identify steamrollers2m 26s
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Identify squeaky wheels2m 2s
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Wean squeaky wheels2m 30s
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6. Your Path Forward
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Assess a new team1m 53s
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Next steps1m 10s
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Video: Retain domain masters