Learn about the BIFF model for responding to aggressive emails.
- Here's a good story.…I once worked in a startup tech firm.…As the company grew, they needed someone to do HR,…and in standard startup style,…I also did customer service and project management.…I'm not a tech person, so it was only a matter of time…before I made a mistake.…And when I did, it was a doozy.…Of course, the CEO was angry,…and he sent a scathing email to tell me so.…He also CC'd the entire office.…
I decided to hit Reply to All…because I wanted everyone to know…that I was standing up for myself.…And while I acknowledged my mistake,…I never apologized for it.…My email sounded something like this:…"Yes, I made a mistake.…"And here are the options I've come up with…"to make it right.…"Let me know which of them sounds the best to you.…"And, additional conversation about the mistake itself…"will occur in your office with the door closed."…Within 30 seconds of hitting Send,…the CEO opened his door and shouted down the hall,…"Way to go, Catherine.…
"I deserved that.…"Way to put the hammer down."…The point is I didn't get sucked into his drama,…
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- Defining workplace bullying
- Reframing the situation
- Building your confidence
- Assertively standing up for yourself in person and in emails
- Changing your body language
- Gathering documentation
- Communicating with HR