Learning to deliver bad news effectively is a skill. In this video Gemma Leigh Roberts helps you to understand why you need to take time to reflect on what you've learned throughout the process, and get clear on what you would do the same or differently in the future.
- Have you ever been in a really challenging situation,…one you've repeated time and time again…but it just doesn't seem to get any easier?…Many of us find delivering bad news a challenge.…We don't necessarily relish in the opportunity…to give someone else negative news.…Imagine you need to tell someone…their performance isn't up to scratch.…It can be uncomfortable,…and you may feel a sense of relief when it's over.…The last thing you may want to do…is reflect on the experience,…extending that uncomfortable feeling.…
Although this totally makes sense,…you're actually missing a trick.…One of the most constructive practices…you can indulge in is reflection.…You may want to just move on…and leave the experience behind.…But if you don't reflect on what went well,…what didn't go so well,…and how you're feeling about the event,…you're unlikely to adapt your approach in the future,…which is critical if you don't want…to keep experiencing the same situation again and again.…
Once you've been through the experience…of delivering bad news, take some time to reflect.…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills