From the course: Delivering Bad News Effectively
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Reflect to enhance communication skills
From the course: Delivering Bad News Effectively
Reflect to enhance communication skills
- Have you ever been in a really challenging situation, one you've repeated time and time again but it just doesn't seem to get any easier? Many of us find delivering bad news a challenge. We don't necessarily relish in the opportunity to give someone else negative news. Imagine you need to tell someone their performance isn't up to scratch. It can be uncomfortable, and you may feel a sense of relief when it's over. The last thing you may want to do is reflect on the experience, extending that uncomfortable feeling. Although this totally makes sense, you're actually missing a trick. One of the most constructive practices you can indulge in is reflection. You may want to just move on and leave the experience behind. But if you don't reflect on what went well, what didn't go so well, and how you're feeling about the event, you're unlikely to adapt your approach in the future, which is critical if you don't want to keep experiencing the same situation again and again. Once you've been…
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