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Quantitative vs. qualitative measures

Quantitative vs. qualitative measures: Measuring Team Performance
Quantitative vs. qualitative measures: Measuring Team Performance

Some metrics are easy to put numbers to. Things like revenue, inventory levels, and customer retention are solid numbers. Knowing those quantitative measures is core to your business. That said, you also need to measure qualitative aspects of your business, like associate engagement and customer satisfaction.

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Skill Level Intermediate
1h 25m
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Skills covered in this course
Business Management

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