Teams must continuously improve both their work product and work process. Use Situation-Behavior-Impact (SBI) feedback, and create a culture of sharing specific and actionable feedback within your team.
- Have you ever received feedback,…either positive or negative…that you didn't know what to do with?…Perhaps someone told your presentation…at the board meeting was great.…Well, what about it was good?…Did they like the data I shared?…My slides?…Or, the story I told?…Or, have you ever given someone feedback…about something that they needed to change…that didn't result in the change you had in mind?…The ability to deliver effective feedback…is a critical communication skill.…
To tackle these problems, I'm going to provide you…with a simple process for providing…clear and concise feedback.…First, ask permission to provide feedback.…For this two-way communication process to work…most effectively it should be a good time…for both parties to have the discussion.…If you ask, "Can I share something with you?"…Or, "Is this is a good time for feedback?"…You prepare the listener for the discussion…and give them the option to choose to have the conversation…at another time, when possible.…
Second, provide feedback using the SBI,…
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- Defining roles and commitments
- Managing conflict
- Establishing and maintaining trust
- Creating a shared vision and focusing on objectives
- Providing feedback
- Structuring time for reflection
- Holding teammates accountable
- Communicating in face-to-face and virtual meetings
- Communicating across job functions and across cultures