Learn how to set a clear intention for the best outcome inside a difficult conversation. Discover how you can gain clarity on the conflict, how to clean up your own negative energy, and how you can benefit the person you plan to speak with.
- I once had a conversation with an executive…that went like this,…"One of the managers I have is a loser!"…"What's he doing that he shouldn't be doing?" I asked.…"Hard to say, he's just not that good."…"Well what's he not doing that he should be doing?"…I continued.…"Well, it's hard to describe,"…"but one thing's for certain, I'm done babysitting."…Clearly this executive needed…to have a conversation with his manager,…but he couldn't really articulate what was going on.…If you and I can't articulate what needs to change,…our communication will lack clarity…and the people we're in conflict with…won't understand what we want.…
We'll just sound like we're complaining,…but we can prepare for the difficult conversation ahead…by doing two things.…The first is to get clear about the situation.…Ask yourself two questions.…First, what is this person doing…that they should not be doing?…And second, what is the person not doing…that they should be doing?…For example, you think your employee, Erika,…has a bad attitude,…but you can't articulate why.…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.