From the course: Delivering Bad News Effectively
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Practice: The key to delivering bad news
From the course: Delivering Bad News Effectively
Practice: The key to delivering bad news
- Imagine you've been working on a proposal at work, you've put your heart and soul into it, and the outcome is really important to you. The proposal writing has taken so much of your personal time. You've been working late, writing on weekends, and you've missed important social engagements. You submit your proposal, and weeks later, during a two minutes phone call, you find out it hasn't been successful. Worse than the news itself, the way that you're given the bad news, was sloppy. You don't get an understanding of why the proposal wasn't selected, and the feedback you received, was the proposal was good, but just not right this time. The disappointment you feel about not being selected, is bad enough, but not being told the real reasons why, and not understanding how the decision was reached, and being told in a quick phone call, all the make the news even harder to swallow. No one wants to hear bad news. But it's something that we all experience at one point or another…
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