Learn why it’s important to make sure you’re well practiced when delivering bad news. Author Gemma Leigh Roberts explains why it’s essential to avoid sugarcoating bad news.
- Imagine you've been working on a proposal at work,…you've put your heart and soul into it,…and the outcome is really important to you.…The proposal writing has taken so much…of your personal time.…You've been working late, writing on weekends,…and you've missed important social engagements.…You submit your proposal,…and weeks later, during a two minutes phone call,…you find out it hasn't been successful.…Worse than the news itself,…the way that you're given the bad news, was sloppy.…
You don't get an understanding…of why the proposal wasn't selected,…and the feedback you received,…was the proposal was good, but just not right this time.…The disappointment you feel about not being selected,…is bad enough, but not being told the real reasons why,…and not understanding how the decision was reached,…and being told in a quick phone call,…all the make the news even harder to swallow.…No one wants to hear bad news.…
But it's something that we all experience…at one point or another.…Practicing how you will deliver bad news,…
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- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills