In this video, Marlene Chism compares and contrasts the complexities of difficult conversations in your personal and professional life, and explains how to evaluate them objectively.
- If you think that difficult conversations…in your personal life will be easier…than in your professional life, you are dead wrong.…That's because the biggest barrier…in every difficult conversation is the emotion.…Think about it, you need to talk with your boss…about a mistake you, but you feel intimidated.…Or you have to tell your spouse…you've overdrawn the bank account, you feel fear.…You didn't meet your sales quota…and the team didn't get the bonus, you feel embarrassed,…or you need to apologize to a friend…for lying to them, you feel shame.…
We're all emotional beings.…Whether we're at work or at home,…we can't put our emotions on a shelf.…The emotions we experience in our personal…and professional lives are the same.…How and where you express it depends on the environment.…That's why you need to have a better understanding…of the culture and your environment.…Let's talk for a minute about the professional environment.…You organization's culture shapes…your ability to resolve conflict.…Suppose you work in a company that values productivity,…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.