You'll discover the main habits people have and what you can do about them. Some examples include lateness, inefficiency, bad at listening, moodiness, and fussiness.
- In this video, we're looking at people…who are fundamentally okay.…They're not bad people underneath,…they're not even particularly childish or selfish,…they just have certain gaps which make them difficult…to work with.…Maybe they're a bit disorganized or over-fussy,…or bad at detail, so they make mistakes every now and then.…They just have bad habits.…As always, we have the options…of working around their weaknesses.…Remember that nobody's perfect.…In fact, the whole idea of teams is that we can make up…for each other's weaknesses,…and that by being a team, we can cover everything…that needs to be done.…
Or we have the other option of trying to improve…the person's performance by reducing…or eradicating the weakness.…They may not be aware of it,…or they might be fully aware,…but not want to change or think that they can't.…Let's look at some bad habits.…I'm thinking of four particular ones,…lateness, being bad at listening,…moodiness, and fussiness just as examples.…First, the person who is frequently late.…To live with it, you could invite them earlier…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers