Join Britt Andreatta for an in-depth discussion in this video Owning your role, part of Having Difficult Conversations (2013).
Wow, we've covered a lot in the reflection phase.…And now we're on the last step. In this section, we synthesize everything…you've learned so far. Use the handout in the exercise files to…bring all of your new insights to one place.…Write down your goal and your assessment. After completing this process, is there…anything you want to adjust or add? Next, review your ladder.…At this point in time, what are your key takeaways?…Summarize the highlights. Here's Scott's.…
Scott: I've been focusing only on Joe's negative moments and not balancing them…with the positive. I've been assuming Joe's intent, and also…how others are responding to him. I've also been exaggerating other's views…to bolster my own. As I concluded that Joe was a jerk, I've…withdrawn my friendship from him, and treated him with sarcasm and disrespect.…And I've done all this without ever talking to the guy about what I'm…bothered about. Britt: Next, consider your hijacks,…triggers, judgments, and mirrors. Summarize how your personal history is…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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