Learn about the four quadrants of personal and relational competence.
- Dr. Daniel Goleman coined the term emotional intelligence or EQ. And he likened it to traditional intelligence or IQ. Except EQ is about how smart we are with the human connection. In other words, how effectively we manage ourselves and our relationships. Goleman's research launched a new movement in the world of business and management. Every organization achieves its goals through a series of daily conversations, interactions, and decisions.
Each of these involves humans. And the more emotionally intelligent they are, the more effective they will be on every level. Emotional intelligence has four main components that can be plotted on a matrix. The first area is self-awareness which focuses on how well you know yourself including your values, strengths and weaknesses, in comparison to how others perceive you. The next area is self-control which is about managing your emotions and actions in productive and healthy ways.
The third area is our awareness of others. Knowing their emotions and needs as well as their skills, preferences, and other aspects of diversity. It's also about extending empathy. Finally, the fourth are is building relationships and how we utilize our awareness of others to maximize their potential and our relationship. Within these four quadrants, there are 20 competencies. In this course we will explore in more depth the ones most relevant to leading. But for now, let's have you assess yourself in all of the areas.
Using the handout in the exercise files, read more about each one rating your competence. Competence has two aspects, proficiency and frequency. Proficiency or skill is how good you are at something. A common way to assess proficiency is to rate it on a scale like low, medium, and high level. Let's use skiing as a comparison. Someone who has a low level of skiing would be able to do a snowplow to control their speed and possibly do some very slow turns.
A person with medium skill should be able to go faster, do parallel turns, and control their skies to avoid running into things. A skier with high level of skill can go very fast turning around moguls and even navigating on different kinds of snow. They would ski on hills that are steep and sometimes include obstacles. The good news is that your proficiency, your skill level, can improve with lessons and practice. The other aspect is frequency or how often you do something when faced with the opportunity.
Let's take the EQ competency of exercising emotional self control. During the times you've impulsive or distressed feelings how often do you manage them in a way that's not disruptive to others? Let's say you do this almost all of the time. You might rate yourself at 90% frequency. If you only do it about half the time, you might rate yourself at 50%. And if you really struggle with this, you might say 10%. I like looking at frequency because it's an easy way to get better at something. Increasing the frequency of a desired behavior by 10 or 20% can have a huge impact.
Take a few moments to complete the exercise sheet and then identify just a few areas you want to focus on. Don't tackle all 20 at one time. Pick a couple where dialing up your proficiency or frequency will have an impact. In a few weeks, reassess yourself to see your progress. Celebrate the shifts you've made and then set a couple more goals.
- Analyze the brain science behind emotional intelligence.
- Identify and assess your emotions.
- Determine how to exercise emotional self-control.
- Identify your triggers and how to respond the them.
- Assess how others respond at work.
- Determine how to maximize team performance using emotional intelligence.
- Discover how to catalyze change.