You'll face many common obstacles as you establish your high-performing culture. You'll have to overcome legacy culture issues, deal with associates who resist the new culture, and build processes and behaviors that don't exist yet. You'll have to work through countercultural moments and performance shortfalls in a way that you're not knocked off course from building the culture you desire.
- You'll face many common obstacles…on your path to building a high performance culture.…Legacy culture issues,…associates who resist the new culture,…and processes or behaviors that don't yet exist…are going to slow you down.…You need to work through…these counter-culture moments and issues…if you're looking to change the overall culture…of the organization.…The more aware you are of what these pitfalls are,…the more quickly you're going to be able to overcome them.…
The four most common pitfalls I see…are first the legacy culture.…This is the way we've always done things.…Well, to get that to change,…you have to send a strong message…on what the old context was,…and why the old culture worked for that context.…Also explain to the team…here's the new context,…and here are the new behaviors we need to demonstrate…Here's how those old behaviors don't work…in this new context.…Set new cultural expectations.…
Let people know what the behaviors are…that are or are not acceptable.…And when you see people behaving in a certain way,…
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- Identify the components of high-performing cultures.
- Assess and evaluate your current culture.
- Define high performance.
- Create a compelling vision and mission.
- Compare and contrast communication vehicles.
- Explain what culture is and list ways to reinforce it.
- Identify tools for measuring and balancing results.