Join Britt Andreatta for an in-depth discussion in this video Opening the conversation, part of Having Difficult Conversations (2013).
Now, we're going to focus on organizing your talking points.…When successful conversations occur, they usually have an order to how things unfold.…The focus is to design an environment that creates openness for both parties,…so that authentic and accurate communication can occur.…Before you get into your talking points, I always recommend reviewing three things.…Your overall goal that you set in the reflection phase, the positive qualities…you've identified about the other person. And the intention you've set for this conversation.…This will help you craft your points from a more open frame of mind.…
Remember, this person deserves the opportunity to sort this out with you.…So, you want to come from a place of partnering with them, to find a way forward.…Throughout the rest of this chapter we're going to take a look at the nine…components of a successful conversation. You'll use some of the work you did in…the preparation stage to build these components.…The first component is the invitation. This is where you send the communication…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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