From the course: Management: Top Tips

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Offering compliments

Offering compliments

From the course: Management: Top Tips

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Offering compliments

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- So during the early phase of sales meeting with a customer you'll be doing lots of questioning and listening, but also in order to build up rapport it's a good idea to find something good about the customer that you can comment on or compliment, and it's probably isn't going to be about them personally, it's probably more likely to be their company, their position, their achievements. Might well be their office even but almost certainly it'll be obvious what needs commenting on. When you walk into somebody's office quite often there's something. There's a photo on the wall, there's perhaps a bowling trophy on the table, there's something they absolutely must be commented on and in fact if you don't comment on something like that you're actually insulting the customer by saying nothing so it's a very important idea to just think in the first 30 seconds what's good that I can comment, and by the way, compliments must be genuine. They must be something that you really do think is good…

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