Psychologist Gemma Leigh Roberts takes you through the next steps you can take immediately to effectively deliver bad news in the future.
- So now it's over to you.…The next time you need to deliver some bad news,…think carefully about how you prepare for the meeting,…how you conduct the meeting,…and how you follow up after the meeting.…When the process is finished,…reflect on what you could do differently in the future…and how you can ensure you have the support you need…to effectively deliver bad news…and to get through the situation.…You have all the tools you need.…
The rest is in your control.…You can also download the delivering bad news effectively…process checklist to have ready to use…the next time you need to deliver bad news.…And don't forget, you can come back and watch this course…whenever you need to.…You have the power to make the experience…of receiving bad news better or worse,…depending on how you take the other person…through the process.…
Sure, none of us want to hear bad news at work,…but you can make the process as constructive…and least painful as possible.…That's a privileged position to be in.…You can really make a difference…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills