Next steps

- This course has explored quick fixes…to everyday customer service challenges.…Now is a great time to go to the Learning Plan Worksheet…that's included in the downloadable files for this course.…If you use the worksheet to identify your goals at the start…of the course, I encourage you to go back…and create an action plan…for implementing what you've learned.…If you haven't yet identified specific learning goals…take a moment to think about your most important…learning points and then use the worksheet…to create a learning plan to put them into action.…You may also want to check out some of the other…customer service related courses on lynda.com.…

Examples include managing a customer service team,…using surveys to improve service and working…with upset customers.…You can also check out my inside customer service blog…for more analysis, tips and trends.…Great customer service teams are always trying…to get better.…My hope is that you'll be able to use the concepts…in this course to help your team unlock it's…