Join Britt Andreatta for an in-depth discussion in this video Next steps, part of Having Difficult Conversations.
Difficult situations don't just pop out of nowhere.…They usually build over time, and often over quite a long time.…While you can use this process for handling difficult conversations, it's…even better to prevent them from developing in the first place.…This is true no matter what type of relationship you have.…These strategies will work for employees and supervisors, colleagues, friends, and family.…They also work for clients and customers, shareholders, and board members.…Essentially you want to create better and more frequent opportunities for authentic…communication and feedback. If you have those in place, situations…can get handled early in their development before they become burdened…with too much concern or attachment. First, build frequent opportunities for communication.…
Whether this is weekly, monthly, or quarterly, setting a specific time for…checking in is valuable. The frequency should correlate to the…importance of your relationship, or the stakes of your work together.…
Author
Released
7/30/2013Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
Duration
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Introduction
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Welcome50s
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Effective communication4m 8s
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1. Understanding Difficult Conversations
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The Matrix of Difficulty5m 9s
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The pathway to problems3m 41s
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2. The Buildup Phase
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Changing your tipping point3m 37s
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Making meaning4m 20s
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Building your ladder4m 9s
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3. The Reflection Phase
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Clarifying your goal2m 47s
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Climbing down your ladder4m 33s
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Hijacks and hooks3m 54s
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Knowing your triggers4m 11s
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Judgments and mirrors4m 21s
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Reframing your adversary3m 42s
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Owning your role3m 36s
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4. The Conversation Phase
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Being prepared4m 9s
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Opening the conversation4m 20s
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Taking responsibility3m 46s
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Sharing your goal3m 34s
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Sharing your experience3m 36s
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Inviting their perceptions5m 40s
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Co-creating a solution4m 33s
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If things go offtrack5m 58s
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Delivering bad news3m 53s
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5. The Follow-Through Phase
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Conclusion
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Facilitating others3m 43s
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Giving performance feedback4m 31s
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Next steps4m 12s
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Video: Next steps