Join Britt Andreatta for an in-depth discussion in this video Next steps, part of Having Difficult Conversations (2013).
Difficult situations don't just pop out of nowhere.…They usually build over time, and often over quite a long time.…While you can use this process for handling difficult conversations, it's…even better to prevent them from developing in the first place.…This is true no matter what type of relationship you have.…These strategies will work for employees and supervisors, colleagues, friends, and family.…They also work for clients and customers, shareholders, and board members.…Essentially you want to create better and more frequent opportunities for authentic…communication and feedback. If you have those in place, situations…can get handled early in their development before they become burdened…with too much concern or attachment. First, build frequent opportunities for communication.…
Whether this is weekly, monthly, or quarterly, setting a specific time for…checking in is valuable. The frequency should correlate to the…importance of your relationship, or the stakes of your work together.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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