From the course: Delivering Bad News Effectively
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Next steps after delivering bad news
From the course: Delivering Bad News Effectively
Next steps after delivering bad news
- Dexter has just been told he needs to start a performance improvement plan. He's a sales executive and his target achievement has been slipping. It's a bit of a shock, but his manager has advised him of the next steps in the meeting. A week later, he's still getting his head around the situation, and he can't remember what he needs to do next. He was too overwhelmed during the meeting to take notes, and his mind started wandering thinking of the implications of losing his job, so he wasn't totally focused on the next steps. Dexter is too uncomfortable to ask his manager to go over the process again, so he tries to just keep moving forward the best he can. A month later, his results have improved a little, but he hasn't put together a projection plan which is what he was asked to do. He's also been focusing on current clients rather than new business, the opposites of what he was asked to focus on. Dexter's future isn't looking bright in the organization. It can be easy to assume…
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