After delivering bad news, find out why it’s critical that you focus on following up with the individual who was on the receiving end of the news to create a more positive experience for all involved. Use the Follow Up Guide to help plan how to follow up after delivering a challenging message in the future.
- Dexter has just been told he needs to start…a performance improvement plan.…He's a sales executive and his target…achievement has been slipping.…It's a bit of a shock, but his manager has advised him…of the next steps in the meeting.…A week later, he's still getting his head…around the situation, and he can't remember…what he needs to do next.…He was too overwhelmed during the meeting to take notes,…and his mind started wandering thinking of the implications…of losing his job, so he wasn't totally focused…on the next steps.…
Dexter is too uncomfortable to ask his manager…to go over the process again, so he tries…to just keep moving forward the best he can.…A month later, his results have improved a little,…but he hasn't put together a projection plan…which is what he was asked to do.…He's also been focusing on current clients…rather than new business, the opposites…of what he was asked to focus on.…Dexter's future isn't looking bright in the organization.…
It can be easy to assume when you've said…what you need to say the other person…
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- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills