From the course: Igniting Emotional Engagement
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Neutralizing the naysayers
From the course: Igniting Emotional Engagement
Neutralizing the naysayers
- If you get caught in a riptide, the best way to survive is to swim with it. Go in the direction it's carrying you. People drown because they try to overpower the tide instead of using its energy to go somewhere else. I learned that on Shark Week. The same principal holds true for emotional engagement. If you're dealing with an active nay-sayer, that negative Ned or Nelly who's going in the other direction, and you try to overpower them, you will drown. Instead, you need to move with their energy, not fight it. If you're presenting something, and you start to see disengagement, people looking at their phones, looking bored, or if you see negativity, people folding their arms and giving you that stink eye, don't ignore it. It's tempting to try and push through, but instead, say something like, "Ned, what are your thoughts on this?" This defuses the nay-sayer instead of letting them continue to stew. The first step in dealing with negativity is to validate it. It seems…
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