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Metrics and measures

Metrics and measures: Creating a Culture of Service
Metrics and measures: Creating a Culture of Service

We usually focus on money. That's a lagging indicator of the behaviors performed months earlier. Learn how to unpack your metrics and focus on leading indicators, instead of lagging indicators.

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Skill Level Advanced
49m 38s
Duration
21,576
Views
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Skills covered in this course
Business Communication Leadership

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