From the course: Creating a Culture of Strategy Execution
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Measuring progress
From the course: Creating a Culture of Strategy Execution
Measuring progress
- How do you know if your strategy is on track? Hold regular reviews to look at progress on initiatives, as well as looking at key metric performance. Individual projects should be measured against deliverables and goals. Key metrics should be measured for variances from the plan you've laid out. Communicate progress to the team. Hold people accountable and award or withhold incentives based on their performance. That's how you'll reinforce the right behaviors. At one point, I ran a call center, and we were dealing with customers who needed to pay us back. We were dealing with collections. We had that call center making offers to customers to give them an incentive to pay us back. And we looked at our daily metrics. We looked at how many people were paying us back, how much money were they giving us, and how successful were our agents at making the right offers to the right customers. When we looked at the numbers, there was a massive variance from what we expected. It turns out, one…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.