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Mapping your journey

Mapping your journey: Creating a Positive Customer Experience
Mapping your journey: Creating a Positive Customer Experience

Take a closer look at customer journey mapping. Learn how creating a customer journey map can help you visualize your customer's current journey, and identify touchpoints and processes that need improvement.

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Skill Level Intermediate
46m 15s
Duration
4,537
Views
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Skills covered in this course
Business Business Skills

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