Join Britt Andreatta for an in-depth discussion in this video Making meaning, part of Having Difficult Conversations (2013).
As we just discussed, we can read a lot into a situation.…Our unsaid thoughts are a running tally of the meaning we're making.…Lots of researchers have explored how humans make meaning.…Did you know that we are biologically wired to scan for information, sorting…for danger and filling in the blanks as we go?…Our brain's goal is survival. If it can take what's happening and come…up with some understanding and even rules, we can navigate a similar…situation in the future. We do this all day long, every single day…and most of it's invisible to us. Over our lives, we build up a useful…database of information and experience in our mind.…
For example, we've learned that stoves can be hot and that it's impolite to…refuse a handshake. Or you may have learned that your…supervisor's sensitive to critique so now you make sure you word things carefully.…How we make meaning is at the heart of every difficult conversation.…So let's take a look at what happens. Over time, we take some facts, make some…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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