From the course: Managing Globally
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Make positive first impressions
- For better or worse, we create first impressions within a fraction of a second. They're innate and they're useful. They help us judge if someone's trustworthy, competent, likable, or possibly aggressive. And these impressions can be surprisingly accurate, but only when we understand the culture very well. In other cultures, it's going to be difficult to interpret cues when they mean something different. At the same time, it's hard to turn off our judgments even when we want to. So, as a global manager, you'll need to understand how behaviors might be interpreted, especially when making a first impression. Think about what Americans are taught to do if they want to make a great first impression, a firm handshake, direct eye contact, a big smile. But in some cultures, a handshake is considered rude, eye contact is disrespectful, and that toothy grin? That might make you look incompetent. These interpretations aren't right or wrong. They're behaviors, and they're behaviors we've been…
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