Another key part of the reflection phase is our judgements.…Judgements are the same as the conclusions and belief rungs of our ladder.…They're the negative decisions we've made about others.…You know you have a judgement when you feel judgmental.…You have a sense of righteousness about something and may feel that you would…certainly handle it better than they do. It is also common to think that they…should or shouldn't do something. Take a moment to make a list of your judgements.…Here's some questions to ask yourself. What do you feel righteous about?…What is something you think they should or should not be doing?…For Scott, he realized that he was judging Joe for disrespecting him, and…demeaning the team. Now here's the difficult part about judgements.…
You ready. Our judgements are always a mirror to…something we can't see about ourselves, always.…Let me tell you more about mirrors. Mirrors come in two forms, a regular…mirror and a reverse mirror. A regular mirror is when the person is…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.