From the course: Management: Top Tips
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It's never too late to go back
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- And finally, it's never too late to go back. To be assertive in a difficult situation requires quite a lot of presence of mind and sometimes afterwards you think, oh, I know what I should have said. In which case, why not do a bit of thinking, bit of planning, and then you can just go back and talk to the person a second time and just calmly say to them that you weren't happy. So the good news is it's never too late to go back.
Contents
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Introduction35s
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Assertiveness benefits1m 17s
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Using life scripts1m 14s
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Using self-talk45s
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Understanding rights1m 9s
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Understanding responsibility58s
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Taking responsibility for mistakes53s
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Being self-aware1m 4s
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Facing aggression2m
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Taking criticism1m 27s
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Giving criticism1m 24s
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Using the right words3m 3s
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It's never too late to go back31s
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