Involving the team

- Employee involvement is an essential part…of finding quick fixes to customer service problems.…Involving your employees can help in two ways.…Faster project resolution, and better problem prevention.…Let's look at problem resolution.…Employees often have great ideas,…and they're more likely to buy into solutions…if they helped create them.…For example, a contact center noticed…that a certain type of call…usually took thirty minutes to resolve,…but a few employees could handle…the same call in just five minutes.…The five minute employees clearly knew something…the other employees didn't,…so why not have them share their secrets…with the rest of the team?…Here are just a few ways…you can involve your team to solve problems.…

A great first step is to ask them for their input…when trying to solve a problem.…They often have a lot of great ideas.…You can also involve your employees…when using some of the quick fix tools…covered in this course.…Finally, you can delegate solutions to your employees.…One company had a challenge keeping employees…