Now that you've shared your experience, it's time to invite their perceptions.…You want to approach your roll by listening in a whole new way.…This is the time to intentionally set aside your need to be heard, or to be right.…In fact be willing to be wrong. Remember you've had the benefit of this…course, and doing all the steps of the reflection phase, but your partner may…not know anything about the latter of inference, their triggers, or their judgments.…Now to be clear your not going to focus on discovering their ladder or asking…about their triggers that's all really personal and would probably make someone uncomfortable.…
But you are going to play a vital role in creating an environment where new…information can come to the surface. By actively listening and asking good…questions, you can help the other person share their experience and perspective.…One of my favorite techniques is to ask curiosity questions.…Embrace an attitude of curiosity and be interested in their view.…You're not focusing on the topic here, but what is happening to the other person.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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