From the course: Management: Top Tips
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Introduction
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- Assertiveness is really hard, because it's not natural. Because we're animals, we tend to be programmed for fight or flight, so we tend to be either aggressive or submissive in difficult situations. And that gives us all sorts of problems in our lives. So, learning assertiveness is vital, and in this program we're going to look at the top 12 assertiveness tips so that you'll be able to handle people and difficult situations in the most effective way.
Contents
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Introduction35s
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Assertiveness benefits1m 17s
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Using life scripts1m 14s
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Using self-talk45s
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Understanding rights1m 9s
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Understanding responsibility58s
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Taking responsibility for mistakes53s
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Being self-aware1m 4s
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Facing aggression2m
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Taking criticism1m 27s
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Giving criticism1m 24s
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Using the right words3m 3s
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It's never too late to go back31s
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