From the course: Creating a Culture of Service
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Interview and hire for mindset
From the course: Creating a Culture of Service
Interview and hire for mindset
- Good service isn't only for customers. Service needs to be at the very heart of every aspect of your business, and that's what this course is all about. Everyone who works for you needs to understand that their job is providing a service to someone. They need to approach their work with that service-oriented mindset. How do you find people who truly care? To hire for a service-oriented culture you need to identify the people who have that service ethos. It's a true spirit of service. Now, that's a new concept for a lot of companies and it usually requires a new approach to hiring. The first opportunity you have to evaluate a person's service experience is their resume and most organizations are looking at a resume for industry experience. But, to build a culture of service, you'll also want to look for activities where candidates actually served others. Pay special attention to the things like that college waitress job, or a volunteer position. You can also use the candidates recent…
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