Innovation labs can be critical tools in the transformation from a traditional business to a digital business. They are a great way to recruit new kinds of people with new kinds of skills, to leverage new, more modern processes, and to use modern technology. The value derived from them is incomplete, however, if they don't lead to changes to the broader business, including changes to internal practices, but also ideas that scale into new and major business opportunities. Discover how best to do so in this chapter with an example from human capital management leader Automatic Data Processing, ADP.
- In order to develop new approaches,…it may be logical to make change on the edge, so to speak,…so the existing business isn't disrupted…to the point of frustrating customers and losing business.…One approach that many companies have taken…is to develop an innovation lab of sorts,…which becomes a way to hire new types of people,…with more modern skills, leverage new processes,…or perhaps define them anew, and utilize new technologies.…Oftentimes, these teams will be housed in offices…separate from the headquarters of the business.…
Automatic Data Processing, or ADP,…a human capital management company that processes…one in every six paychecks written in the United States,…developed a separate entity…that they refer to as Lifion.…While they don't hide the fact that it's part of ADP,…Lifion has a separate address…in the Chelsea neighborhood of Manhattan,…15 miles east of the company's headquarters…in Roseland, New Jersey.…Lifion has the look and feel of a start-up,…with open workspaces, tools for collaboration and free food.…
- Explain how accountability and collaboration can be synergistic.
- Recognize limitations when pursuing new ideas in an innovation lab.
- List the five stages of digital maturity.
- Identify the benefit of transparency in strategic thinking.
- Name one focus that would form a good basis for a capability team.