The Information Technology team is responsible for all the technical infrastructure ranging from laptop computers to ERP systems, and everything in between. You can measure the IT team on how well it manages IT costs, system uptime, and compliance with regulations. Since IT also supports project work, you can measure how effective it is at project implementation, and how quickly it gets projects completed on time and on budget.
- The information technology team…is responsible for all the infrastructure,…ranging from laptop computers to ERP systems…and everything in between.…It comprises a large portion of the technology section…of the value chain.…You can measure your IT team on IT costs.…These can be measured based on budget,…on a per-user basis, or as a ratio to sales.…Use whichever metric gives you the best sense…for how cost-effectively IT is running,…maintaining, and building your systems.…
System uptime is the percentage of time systems are running…versus the amount of time they're down.…This metric tells you…if your IT team is maintaining the system,…planning outages efficiently…so they fix multiple items or conduct upgrades in parallel,…and if they're running reliable system backups.…Since uptime can have a direct impact…on revenue and customer service,…it's a critical metric to monitor.…At one point, I was responsible…for our division's infrastructure.…
This included our printers at branches…that would print customer invoices,…
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- List the main purposes of measurement.
- Define value chain.
- Compare and contrast qualitative and quantitative measurements.
- Identify common measurement reporting tools.
- Describe how to measure R&D innovation and product development performance.
- List good measurements of strategic planning, financial planning, and legal performance.
- Explain measurement processes and best practices.