Good listening skills really matter when you're about to have a high-stakes conversation. Here's how to lay the groundwork for it to go well.
- Good listening skills are useful all the time…but they're critical when you're about…to have a high-stakes conversation.…Here's how to lay the groundwork for it to go well.…It starts with identifying…the right time to talk about something.…If something's important, don't try to handle it…in the middle of the hallway on the fly.…Instead, schedule a time so the other person is ready.…Make sure you're aware of…the other person's context at that time, too.…If they're facing a huge deadline,…it might not be the best moment.…Next, make sure you have the location right.…
Depending on the type of conversation,…you might want a quiet, private room.…Or, if something's where they might be nervous,…you might consider a walking meeting…or some other way you can be focused…but not always looking at each other.…Third, you want to be maximally focused…for this conversation, so make sure you're ready physically.…Get enough rest the night before…and eat beforehand so you're not distracted…by being hungry or tired.…Listening well takes energy and effort,…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Describe common challenges to listening.
- Identify signs of poor listening.
- List effective strategies to recapture attention.
- Adopt the mindset of listening.
- Outline the structure of meaningful listening.
- Describe how to keep yourself from interrupting.
- Explain how to let someone know you've heard them.