From the course: Leadership Stories: 5-Minute Lessons in Leading People

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How to receive tough feedback yourself

How to receive tough feedback yourself

From the course: Leadership Stories: 5-Minute Lessons in Leading People

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How to receive tough feedback yourself

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- So just because you know how to give constructive feedback doesn't mean you know how to receive it. Now one person who discovered a creative way to do that is Gayle Hollander. Now Gayle's been in the advertising business for 30 years. She's worked in some of the most prestigious agencies in New York and helped develop some of the most recognizable ads on TV today. And through most of her career, Gayle's role has been in account management. That means she's the one who meets with the clients and explains to her creative department what kind of ads to produce. So the people in the creative department have the good fortune of dealing with Gayle most of the time. Gayle, on the other hand, has to deal with as many as a dozen demanding, quirky, and sometimes challenging clients at a time. Well, one client she recalls was more problematic than most. No matter how good her team's ideas were they were just never good enough for him. He would yell and scream and throw his hands up in the air…

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