Are you unknowingly sabotaging your employees' efforts? See how managers, even with good intentions, can wear down employees. You'll come away knowing the total impact you have as a manager.
- In 1995, Daniel Goleman released his New York Times…bestselling book, Emotional Intelligence.…Goleman said his research revealed…that a leader's EQ, or emotional quotient…is more important to their success…than their IQ.…Let me give you an example of what he means.…I will never forget a comment…from an employee regarding…how management's approach sabotaged his desire to perform.…
The employee said, "Our managers do not subscribe…"to the notion that most rank-and-file employees…"would perform better if the system would let them.…"They subscribe to the heroic individualistic theory…"of performance.…"I was reminded of this recently…"when one of our divisions met critical performance goals.…"The division manager got a $5,000 bonus,…"it was supposed to be a secret,…"and the employees got a free slice of pizza."…That's what you might call low-EQ management.…
My experience tells me…that most employees want to do a good job every day.…Unfortunately, managers like the one mentioned…by that employee often cause disengagement…
In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.
- Determine the most efficient processes to use when selecting a new hire.
- Apply knowledge gathered from employee feedback to enhance overall efficiency.
- Identify an example of an appropriate workspace.
- Define “emotional quotient” and explain how it relates to employee performance.
- Recall effective strategies for addressing poor employee performance.
- List three benefits of using performance management tools.