Yes, you can sometimes simply order people to do things at work. But it's far better to think carefully about how you frame your requests to them. Here's the right way to do it.
- Sometimes you can get away with ordering people…to do things at work,…but certainly not if they report to you,…and even then it's generally not a great idea…because they'll resent you for it.…Instead, it pays to learn the art of making a request…because people feel a lot better about…honoring a request than they do about following an order.…Here's how to do it effectively.…First, where possible, it's always a good idea…to dig your well before you're thirsty,…as the business author Harvey Mackay put it.…
In other words, try to invest in a favor bank…before you need to withdraw from it.…If you can be helpful to your colleagues…when they need it,…donating to their charity run,…or filling in for them at a meeting,…or editing a document for them,…they'll be appreciative and far more likely to help you…if you need a favor.…Next, in the moment when you do have a request…make sure you explain the context.…Let's say you'd like them to stay late at work…to help you finish up a report.…If they don't know the full story,…
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- Communicating with your colleagues
- When to use the phone or send an email
- Interpreting nonverbal cues
- Asking your boss the right questions
- Knowing when to listen and when to speak
- Communicating in tricky situations
- Handling an interruption
- Responding to critical feedback
- How to communicate as an introvert