Listening well is certainly about grasping people's words—but their body language and silences are also significant. Here's how to understand them.
- Listening well is certainly about…grasping people's words, but their body language…and silences are also significant.…As a good listener, it's also your job…to listen for what's not being said.…Here's how to do that.…Start by watching for emotion.…Of course you'll notice it if someone's furiously angry…or if they're sad and crying, but it goes beyond that.…In particular, look for discrepancies,…conversational topics that you wouldn't imagine…would bring up a lot of emotions, yet somehow,…the person in front of you is really emotional.…
Or vice versa.…You'd expect them to be rattled by something,…but they're not.…What's behind that?…By asking the right questions,…you can often get critically important information.…Maybe you have a staffer that's incredibly upset…that he wasn't selected for some minor committee assignment.…You considered it trivial and didn't put any thought…into who you picked for it, but perhaps he's been worried…about his standing at work and viewed this…as a sign that he's about to be forced out.…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Describe common challenges to listening.
- Identify signs of poor listening.
- List effective strategies to recapture attention.
- Adopt the mindset of listening.
- Outline the structure of meaningful listening.
- Describe how to keep yourself from interrupting.
- Explain how to let someone know you've heard them.