Learn the three levels of listening. Lisa Gates details how practicing global listening (Listening Level 3) helps you hear what is said, what is not said, and what your intuition is telling you. The scenarios in this video demonstrate all levels of listening.
- So there you are with your coachee.…You've closed the door, silenced your phone,…engaged in brief small talk…and then asked your opening question, "What's on your mind?"…And then you listen.…So let's stop right here.…Your success in getting results from your coachees…and shoring up the time it takes to get there,…hinges on your listening skills.…The authors of the book, Co-Active Coaching,…also the founders of the Coaches Training Institute,…introduced the idea of level three listening,…also known as global listening.…
Level one listening is self-oriented.…You're thinking about what you had for lunch,…the emails that are piling up,…or trying to find a place to interject…your opinions and your thoughts.…In level two listening,…you drop in and focus on your coachee.…What's being said, their body language.…You're engaged.…You're hard wired into the conversation and its service.…Now in level three, your global listening,…you've moved from hard wired to radio waves.…
This is the place where you hear what's being said…
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- List three strategies to assess an individual for coachability.
- Identify the essential elements of a coaching contract.
- Recall the three levels of accountability.
- Distinguish among the three levels of listening.
- Summarize strategies for coaching a low-performance employee.
- Summarize strategies for coaching a high-performance employee.