Listening well means making sure others feel they've been heard. Here's how to do that effectively.
- Improving your listening skills has tangible results.…You have access to better and more accurate information…and that leads to better decisions,…but it's not just about the facts,…there's another benefit and that's connecting with people…more effectively, because you make them feel heard.…Here's how to do that specifically.…First, it's validating for people…when they hear you restating what they've expressed.…Now to be clear, it's rarely a good idea…to just parrot something back,…because that requires only the most basic listening.…
I feel like you don't respect what I have to say.…I hear you telling me that you feel like…I don't respect what you have to say.…No, don't do that.…It's your job to take in what they say,…assimilate it, and then restate it in your own words…to show you really do get what they mean,…and that you get the impact of it.…Instead try, you've mentioned feeling…like I haven't listened to you well in the past…and that indicates I don't take you seriously.…I can understand why that would be really hurtful…
- Describe common challenges to listening.
- Identify signs of poor listening.
- List effective strategies to recapture attention.
- Adopt the mindset of listening.
- Outline the structure of meaningful listening.
- Describe how to keep yourself from interrupting.
- Explain how to let someone know you've heard them.