Join John Ullmen for an in-depth discussion in this video How to give great feedback, part of Communication.
- [Voiceover] Giving feedback shouldn't be like…making someone take medicine.…It should be like offering a person something good to drink.…It should be value-adding, relationship-enhancing,…and you should feel good about giving it.…Feedback should always be helpful…and it doesn't always have to be critical.…Give plenty of positive feedback,…not just corrective feedback.…You don't want a reputation as someone…who only shows up when something's wrong.…This comes up in my coaching, the person who's quick…to point out problems, but has little to say…when things are going well.…
One leader I coached even started noticing…when he approached people they often winced…and asked preemptively, "What is it now?"…And no shortcuts.…Don't stack a few good things just to get to the bad.…Saying to someone, "Nice shoes, clean shirt, close shave.…"(Mumbles), okay, let me tell you how you screwed up."…That's not what to do.…Consistently look for genuine opportunities…to accentuate the positive in real time, that's what to do.…Build a reputation for appreciation.…
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- Managing the intent-impact gap
- Designing the content of your message
- Improving vocal delivery
- Adjusting your body language
- Being politically savvy
- Listening to what's said, what's unsaid, and how it's said
- Increasing empathy and trust
- Overcoming anxiety<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.