Join Todd Dewett for an in-depth discussion in this video Helping people with personal problems, part of Managing Employee Performance Problems (2013).
- Being a leader has a lot to do with being a great coach.…In fact, we become so accustomed to coaching…that sometimes we want to coach when we shouldn't.…You can coach people when you see…specific skills you wish to address.…However, whenever you encounter an employee…with personal problems, the rules change.…Here, we often refer to counselling instead of coaching.…Before talking about counselling,…here's an important disclaimer.…For severe situations, know your company's policy…and consider a mandatory referral…to an employee assistance program.…
You can strongly suggest that the employee take advantage…of the program, or at a minimum,…you can remind them of the service…and provide contact information to get them started.…For more mild issues,…you can engage them in counselling mode.…You know what?…We all need a little counselling at some point.…There's no stigma here at all.…Sometimes, life can be overpowering and difficult…to the point that getting focused at work becomes difficult.…Someone might be physically in the office…
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- Determining the appropriate intervention
- Defusing charged conversations
- Refocusing slackers
- Getting employees to show up on time
- Redirecting habitual complainers
- Engaging employees that always resist change
- Standing up to bullies
- Encouraging employees that can't handle feedback
- Helping people with personal problems
- Dealing with gossips
- Knowing when to say goodbye to an employee<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.