Since control is dead as a management approach, the only way to improve performance is through dialogue. Learn to have an ongoing performance dialogue that removes fear from your relationships with employees.
- Some 50 years ago, Dr. W. Edwards Deming said…that performance evaluations are ruinous of performance.…He also said that poor performance was a managerial problem.…I often ask executives to tell me how their performance…evaluation process improves performance.…Most say the process itself does not.…They admit that what's improving performance…is the fact that the manager and employee…finally discussed performance.…
A student of Einstein, quantum physicist David Bohm,…taught that the truth does not emerge from an opinion.…It emerges through dialogue,…which is exactly the approach Dr. Deming took…with manufacturing workers in Japan after World War II.…They had an improvement dialogue known as kaizen…at the end of every work week…asking how they could improve the manufacturing system.…It is no secret that the Japanese are renowned…as one of the world's greatest manufacturers.…
And that's because the Deming approach…focused on the system and drives performance…towards perfection, not towards a tolerance.…And a tribute to Dr. Deming, Lexus, the top-quality,…
In this course, join HR expert Don Phin as he shares strategies for creating a culture that encourages high performance as well as best practices for improving employee performance in the modern workplace. Don covers techniques for setting clear expectations, delegating tasks, and managing remote workers. He also explains how to get to the root of poor employee performance and coach both high-performing and low-performing employees.
- Determine the most efficient processes to use when selecting a new hire.
- Apply knowledge gathered from employee feedback to enhance overall efficiency.
- Identify an example of an appropriate workspace.
- Define “emotional quotient” and explain how it relates to employee performance.
- Recall effective strategies for addressing poor employee performance.
- List three benefits of using performance management tools.