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Handling passive-aggressive people

Handling passive-aggressive people: Working with Difficult People
Handling passive-aggressive people: Working with Difficult People

How can you deal with passive people? Or passive-aggressive people? You can get them into the open with questioning like, "I notice," "I interpret," or "Am I right?" Learn about getting rid of second hand rumours by asking, "I hear...., Is that right?" and involve them in fixing the problem.

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Skill Level Beginner
1h 46m
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Skills covered in this course
Business Business Skills

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