How can you deal with passive people? Or passive-aggressive people? You can get them into the open with questioning like, "I notice," "I interpret," or "Am I right?" Learn about getting rid of second hand rumours by asking, "I hear...., Is that right?" and involve them in fixing the problem.
- The difficulty with both passive…and passive-aggressive people…is that the channel of communication isn't there.…At least with aggressive people,…you know what they're thinking…and you know what they want,…while the passive person is just sitting there…with everything bottled up.…And the passive-aggressive person is taking it out…behind your back in what they say to other people,…or even what they do when you're not around.…If you feel that the person is unlikely to change,…then the main question is, does it matter?…It's more their problem than yours…if they don't express an opinion,…if they're not happy, or if they're bottling up…stress and unhappiness.…
As long as you give them an opportunity to speak up,…if they don't take it, then that's up to them.…They're grown ups.…Of course, there is a price that you're paying…in reduced performance.…It's not really as good for the team as a whole,…and there's a risk that they will blow up one day,…but tackling their quietness may be more trouble…than it's worth.…Generally, I think the best way to handle passive people…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers